Welcome to the bmobileSecure
Help Centre
Let bmobile help you on journey  to a smart security system and home automation. How can we help you today?

bmobileSecure is a Home Automation and Security Solution that combines robust, full-featured and do-it-yourself-friendly home automation with professionally monitored security for exceptional convenience and peace-of-mind. bmobileSecure connects and simplifies all aspects of the home, from security devices to smart lighting, video cameras, smart locks, and more.

No! Anyone can sign-up for the bmobileSecure – Our Home Automation and Security Solution is compatible with any local providers’ home internet service.

Yes, customers with these packages are eligible to upgrade.

1 ClareOne Alarm Panel 2 Door/Window Contacts 1 Motion Sensor 1 Plug-InDimmer 1 Key Fob 1 Free ClareHome Mobile App Option to select Police Response or Rapid Response (at an additional cost)

The bmobileSecure Max and bmobileSecure Surveillance packages are available See all our packages here.(javascript:void(0))

Yes, customers will be billed a one-time cost for the equipment.

Yes 24/7 public response services are available at no additional cost (police/fire/ambulance). Private response monitoring is also available at an additional cost of $150 VAT exclusive monthly with our response partners.

Yes. Items are under warranty from manufacturer’s defects for a period of three (3) years from the date of installation or the life of the contract.

Yes, you would be required to sign a contract.

Termination charges are applicable for the remaining months of the contract.

Yes, there is an installation fee.

Yes. TSTT understands the importance of allowing homeowners to continue to expand their smart homes into the future. Homeowners can easily add additional devices, configure their favorite scenes, create custom notifications, and even create an “if then when” automation event from the smart home App.

Yes! The ClareOne panel Integrates with Brands People Love and Trust: Amazon, Honeywell, Nest, Eaton, Denon, Sonos, Chamberlain, Google Assistant, Yale, Kwikset, Schlage, Sony, Ecobee, Lutron, Samsung, and many more! For a full list of supported devices please click here.(https://www.clarecontrols.com/supported-devices)

Yes, you can use your existing cameras with the bmobileSecure system. However, additional equipment may be required for the integration. Please contact us for details of the required equipment.

The ClareOne Wireless Security and Smart Home Panel is the first professionally installed controller that includes full-featured home automation and professional security monitoring in a single, unified touchscreen display. https://static.wixstatic.com/media/undefined

Yes there is a 24 hour battery backup built into the panel

The new ClareHome App elevates control of all devices and systems connected to your Clare system – security, door locks, climate, lighting, and more. Personalize the App to your preferences and for each family member as well. The ClareHome App lets you view the status of your whole home.

No. Unique to the Clare systems is the unification of the interface between the panel, auxiliary keypads and mobile interfaces. While the scope of the interfaces may differ from release to release, the user experience is expected to be largely common across all.

Absolutely! Being able to check in and change the status of devices in your home even while you’re away is one of the coolest and convenient features available that you can do with your smart home system. You can even receive notifications on your smartphone or smart watch if something happens at home.

In the event connectivity is lost due to a disruption in a customer’s broadband service, the ClareOne panel will automatically switch to the internal LTE radio for communication to ensure there is no impact to the service. bmobile provides a back-up LTE connection at no extra cost to the customer.

No, the LTE sim is provisioned to work with the smart home system only.

You can email us at bsecuresupport@tstt.co.tt (mailto:bsecuresupport@tstt.co.tt?subject=bSecure Help Needed)for all the support and assistance you need.

Yes, a neutral wire is essential for operation of the CVL-IWD-10 and must be present in the light switch box (single gang).